Home / FAQS
Is there a deposit required? + -

Yes, for projects under $250 we require full payment upfront. For projects exceeding more than $250, we required a signed agreement, and a 50% deposit. For more information please do send us an email to: info@keydesignmedia.com

What form of payments do you accept? + -

We accept checks, online payments, and PayPal (+3% fee).

What is your turnaround time? + -

Turnaround times vary based on the type, size and scope of the project. For more information, please contact us at info@keydesignmedia.com.

How many revisions are included with my design? + -

Unless stated otherwise, 3 rounds of revisions are included when purchasing designs. The 4th revision is subject to a $20 revision fee.

Who owns the copyright to the finalized design? + -

Upon final payment, the copyright is yours. However, we do reserve the right to use the final work for promotional purposes. And, any unused concepts not selected by you will remain the creative work of Key Design & Media, LLC.

Can I have the source files for my design, such as .psd & .eps? + -

Sure, we will deliver the source files at an additional fee of $50 per file. This applies to all designs, except for logo designs. Logo designs do not require an additional fee for the release of source files.